Solution: To solve this, firstly make sure you are connected to a fast internet as without the network the installation cannot be initiated. If that’s ok, then we suggest you go to the Settings and check the anti-virus restrictions which might be the cause behind this error. If all this doesn’t work, then last option is to check the system requirements of Samsung Kies and match them with your device. One of the features of Kies is to sync your calendar, phonebook, and other files. However, at times, it is unable to do it and shows an error message as “An error has occurred while preparing to sync” or “unknown error”. This problem can persist in any version or model regardless. Solution: In this case, if you are getting a sync error on your device then we suggest you check the preferences, then you have to check its preferences.
In order to perform this simply go to “Tools” and then“Preferences” and finally “Device” and confirm that all the options under “Initialize System Log” are checked.Īnd if you are again getting the same error, then most likely your system is the culprit. To resolve this, you will have to navigate to the control panel leading to programs, go to Control Panel > Programs > Default Programs > Set Default Programs and click on “Outlook”. Make this your default option and set these changes.
This will solve this issue and you can easily sync your data and information without any hassles
